Best Expressions Photography Reviews

By: Carissa O

I used Best Expressions for my wedding photography. I got married over 6 months ago, and I just now received my photo album. They require you to pay in advance, which I completely understand, but I don't think there is much motivation to finish projects since they already had their money. I sent in my first payment early (before the due date they had given me), and I got a call saying that they needed my first payment. Someone wasn't keeping track of payments received even though my check had been cashed. The pictures were decent enough, but I had to pay them extra to show up a 1/2 hour early to get pictures of myself and my groom getting dressed and ready. I think it was around 200+ for an extra 1/2 hour. There are no pictures of my husband getting ready. In the weeks and months following our wedding, I had to continuously e-mail them to check on things because I wasn't receiving any updates on things. As far as my photo album, when I inquired when it would be available to view and approve online, the response I got was "Oh, no one e-mailed you? It's ready to review..." Finally, about two-three weeks after I had approved the final draft of the album (after they incorrectly changed a page 2-3 times), I e-mailed again inquiring when the album would be in since I hadn't heard anything. The response I got was that it had been there in the office for awhile, and I could come pick it up. Again, I failed to have any sort of communication unless I initiated it. The whole experience has been very frustrating. I paid them a lot of money and was very disappointed. I would not recommend using them for your wedding.